|Returns and Exchange Policy
| Atelier Jewelers® stands behind any product we sell, and warranty that all the specifications, in terms of quality, size, weight, etc. are true to the specifications provided by our manufacturers.
For Online Customers If you are not satisfy with the quality of our Jewelry, we will refund your money on any item returned to us within 10 days from the date that you received the order. We only require that the Jewelry has not been worn and that it is packed in its original packaging; after 10 days and up to 30 days, a store-credit refund would apply. For exchanges, comply with above and specify new size, color and/or style needed. We will exchange for up to 30 days from date of purchase, provided that merchandise was not sold as a "Final Sale", "Close-Out" or a "Discontinued Item".
No Returns on sized rings or custom work.
Just follow these simple steps:
Refunds will be credited to the credit card originaly used. All refunds are cost of merchandise only.
us or e-mail us to obtain a return or exchange code which should be
written on the outer box of the return or exchange package. No refunds will be issued on jewelry returned without an authorization code.
- Ship to:
10 Woodbine Court
Floral Park, New York 11001
Note to overseas customers:
- We reserve the right to request bank transfer or check pre-payment in $US currency for countries where credit card validation is not available.
- Any import duties, if applicable are not included in our prices and payable by customer at delivery.
it safe to submit personal and financial information to your site?
Yes it is. Our site is secured with Thawte a leading SSL security Certificate which provides secure, encrypted connections between customers and our website. Furthermore, AtelierJewelers.com is daily tested against Hackers by ScanAlert for maximum protection. In addition, all orders and customers information is removed from the server, daily or as soon as orders are processed.
We neither sell-out nor exchange any confidential information with any other institution or marketing company.
- Can I place an order over the telephone?
Yes, call us toll-free at (800) 796-1244 from 9am to 5pm ET Monday through Saturday, or you may fax us your orders 24 hours a day at (516) 502-4816.
would like to obtain more information on a particular item that
I would like to purchase, where should I call?
You may call us toll free at (800) 796-1244 from 12 Noon to
5pm ET Monday through Saturday.
- I would like to ship my order to a different address than mine. Is that possible?
Yes, if the address is in file with your credit card issuing bank. In order to protect you from unauthorized charges we might contact the card-holder to obtain
additional information to establish card ownership, if deemed necessary. We recommend
that you open an account with us, that way we can expedite your
orders if they go to a different destination than yours.
- Do you ship overseas?
Yes, we do. However, we require a pre-payment by check or wire transfer in US dollar currency for shipments outside the USA.*See note on top regarding import duties*
you gift wrap and would include a written message in the package?
Yes, we do gift wrap and will include any message you wish
to send, upon request. Please provide detailed instructions
by e-mail or telephone indicating your order number. We reserve
the right of refusing messages in bad taste or ill content.